At Vibeandwear, managed by Zenrovis Tecnologies, we strive to make every purchase a delightful experience. We know that sometimes, even the best picks might not be the perfect fit. That’s why we’ve made returns and refunds straightforward, fair, and hassle-free.
In this policy, “we,” “us,” and “our” refer to Vibeandwear, while “you,” “your,” or “customer” refers to anyone shopping with us. By making a purchase, you acknowledge and accept these terms. We encourage you to read this policy to better understand how returns and refunds are handled.
We are committed to providing a seamless experience from start to finish. Every return or refund request is thoroughly reviewed with care, ensuring that your experience remains smooth, transparent, and centered on your satisfaction.
At Vibeandwear, we want every purchase to feel just right, which is why we’ve made returns as simple as possible—when conditions are met. To ensure a smooth return process, items must be in their original, unused condition. This includes:
Please note that products showing any signs of wear, alteration, or damage after delivery cannot be returned.
To help us process your return efficiently, please submit your request within 48 hours of receiving your order. After this window, we may not be able to accommodate your request. By following these guidelines, we’ll ensure your return is handled with care and speed—without any unnecessary hassle.
At Vibeandwear, we believe that returning a product should never be a hassle. If something’s not right with your order, we’ve got your back every step of the way. Simply follow these easy steps to get started:
Send Us an Email: Drop us an email at zenrovistechnologies@gmail.com with your Order ID, the reason you're returning the item, and clear photos if the product is damaged, defective, or doesn’t match the description.
Review and Guidance: Once we’ve received your request, our team will carefully review the details. We’ll then send you clear, step-by-step instructions to make sure your return goes smoothly.
Eligibility Check: Remember, items must meet the criteria laid out in our Return Policy. Products that don’t meet these conditions might not be accepted for return.
By following these simple steps, we’ll ensure that your return is handled quickly and fairly. Rest assured, we're here to resolve any issues with your order as efficiently as possible, so you can shop with confidence next time.
We understand that sometimes a purchase may not meet your expectations. Our goal is to make the refund process as smooth and hassle-free as possible. Here’s how it works:
Returning the Item: Once your returned item arrives at our facility, our team will inspect it to ensure it meets all the necessary return criteria.
Refund Approval: If everything checks out, we’ll process your refund to the original payment method. Typically, this will be completed within 5 to 7 business days. You’ll receive an email notification confirming the successful refund so you’re always in the loop.
Refund Denial: In cases where the returned item doesn’t meet our return policy requirements, a refund will not be issued.
We take the time to handle every return with fairness and clarity, so you can always count on a reliable and transparent experience.
We understand that not every return will meet the perfect conditions for a full refund, and we believe in handling these cases with fairness. If an item is still in good shape but has minor imperfections like missing packaging or light signs of use, we may offer a partial refund.
Our team carefully evaluates each return to assess its condition before making a final decision on the refund amount. We’re committed to being transparent throughout the process, so you always know how partial refunds are determined.
Every return is reviewed thoughtfully and consistently, ensuring that you can rely on our approach to be fair and clear.
We get how disappointing it can be when your order doesn’t live up to expectations, and we're here to make things right as quickly as possible.
If you receive a product that’s damaged, defective, or simply not what you ordered, please contact us within 48 hours of receiving the item. Be sure to include clear photos or videos that showcase the issue so our team can review it promptly and accurately.
Once we’ve verified the situation, we’ll either send you a replacement or process a refund—whichever option works best for you. Our goal is to make sure the process is seamless, leaving you with confidence in your shopping experience.
We understand that dealing with returns and refunds can sometimes feel overwhelming, and we're here to ensure the process is as straightforward and stress-free as possible for you.
If you have any questions or require assistance, don’t hesitate to reach out to our support team at zenrovistechnologies@gmail.com. Our dedicated team is eager to offer clear solutions, address any concerns, and make sure you’re comfortable with every step along the way.
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